Tuesday, June 19, 2007

CUSTOMER SERVICE?

MOBILE PHONES

I am sure there are mobile phone networks that are really good at customer services but the one I am with (who for the moment shall remain nameless) is absolutely awful!! I have spent a total of two hours on hold over the last two months trying to get a decent upgrade for my phone (once for half an hour on the option I am THINKING of cancelling my contract), I have been with them for sometime and spend a significant amount of money with them (I rarely use my home phone) and they are still moaning about it, they even went as far as to give me the code I need to transfer my number over to someone else.

It got me thinking though, I spend a fair amount on my mobile and I have been looking around for a better deal always keeping in mind that I have to check the signal for the areas that I am most likely to be in first, and there are some great deals out there, from unlimited texts and calls at the weekends to free mobile Internet for two months, yet something is missing. Is it just me or have the UK mobile phone companies yet to convince the UK population that the service is about more than the phone? I want a Nokia N95 (Highly unlikely that I will end up getting one) and have been looking around as to who will give me one Free of Charge, then looking at the deals they offer, for me it is the functionality of the handset then the network deal.

You can see they are trying to move away from this towards the service they provide you only have to look at the most recent adverts by T-Mobile and Orange concentrating on the web and walk and pay as you go reserve tank respectively, did you hear a phone make or model mentioned? I understand why they do it, but I must admit I think they are on a losing battle at least one of the networks has been doing this for about three years and as yet they have been largely unsuccessful because when your contract is up all you want to know is.... What kind of new phone can I get and is it free?

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